Digital Encounter

Online Effectiveness

Learn the eight simple techniques that every business must have in place to compete in a digital world.

Phone Encounter

Phone Presence

Discover the thirteen components that train your staff how to turn “tire kickers” into paying clients.



Sales Expertise

Find out how your organization scores on the Guest Encounter Report Card. We see things through the eyes of your customers.

see what others are saying about us!

“The Guest Encounter was a valuable tool for our organization. They contacted all of our bank branches by phone and in person, and then they provided a detailed accounting of the experience. The recommendations for changes were revealed to my staff, and I witnessed measurable improvements across the board. I believe all businesses interested in superior customer service can benefit from their advice.” – Richard Harms, Holcomb State Bank President click to read more